Terms and Conditions
Last updated: October 8, 2026
These terms and conditions apply to purchases made on eliscopenhagen.com and to event catering bookings with Elis Copenhagen.
1. Company Information
The Elis ApS — Elis Copenhagen
CVR No.: 44224852
Holbergsgade 22
1057 Copenhagen K
Email: elis@eliscopenhagen.com
Phone: +45 60 53 44 79
2. Prices
All prices in the online store are listed in Danish kroner (DKK) and include sales tax.
Any shipping costs will be shown before you complete your order. The total price will be displayed at checkout.
For event catering, the price, scope, and any additional charges are specified in the written quote. Quotes for private customers include VAT.
3. Ordering
Shop in the online store
To place an order, select your items, enter your information, and complete the payment. Review the details and the total price before finalizing your purchase.
After placing your order, you will receive an order confirmation via email. Please contact us if you notice any errors in your order or if you do not receive the confirmation.
Inquiries About Event Catering
A request submitted through our booking form is a non-binding inquiry and does not, in and of itself, reserve a car or a date.
A booking becomes binding when there is a written agreement between you and us regarding the event, the price, and the relevant terms and conditions.
4. Payment
Online payments are processed through Stripe. The available payment methods are displayed at checkout.
When purchasing physical goods, the amount is generally not charged until the item is shipped or picked up. A hold placed on your payment card is not the same as a charge.
For event catering, the payment due date and any legally agreed-upon prepayment will be specified in the quote before you accept the booking.
Refunds are generally issued via the payment method you used for the purchase, unless we expressly agree otherwise at no additional cost to you.
5. Delivery
We only ship to addresses in Denmark. The online store currently sells fresh chestnuts.
The estimated delivery time is 4–5 days from the date of order. Any other delivery times, such as for pre-orders, will be specified before purchase.
The shipping cost and available delivery options are displayed at checkout before you complete the payment.
Since chestnuts are a fresh food product, we recommend that you receive or pick up your package as soon as possible and follow the included storage instructions.
If delivery is delayed, we will notify you as soon as possible. Your rights in the event of a delay are governed by the Sale of Goods Act. For consumer purchases, we generally bear the risk until the item is delivered to you or to a person you have designated.
6. Food, Storage, and Allergens
Always follow the storage and preparation instructions that come with the product. Refrigerated and frozen items must be refrigerated or frozen as soon as possible after receipt.
Information about ingredients and allergens is provided in the product information or before you place your order. Please contact us if you have any questions about a product or need to discuss specific dietary considerations.
For event catering, special dietary requirements and menu requests must be agreed upon in advance. We will confirm which requests we can accommodate.
Improper storage or handling after receipt may affect the quality and shelf life of the product. This does not limit your rights if the product was already defective at the time of delivery.
7. Return Policy and Refunds
We offer individual customers a 14-day return policy on purchases of fresh chestnuts made through our online store. This return policy also applies if the item is exempt from the statutory right of withdrawal due to its perishable nature.
How to Return an Item
Let us know at elis@eliscopenhagen.com no later than 14 days after you receive the item. Please include your order number. The item must then be returned no later than 14 days after you contact us.
Since these are fresh foods, we recommend that you contact us and return the item as soon as possible. The chestnuts must be stored according to the enclosed instructions and properly packaged for return shipping.
You are responsible for the direct return shipping costs when you return an item because you have changed your mind about the purchase.
Return Address:
The Elis ApS — Elis Copenhagen
Holbergsgade 22
1057 Copenhagen K
Condition of the item
You may inspect the item. We may deduct an amount for any loss in value resulting from handling beyond what is necessary to inspect the item, such as preparation, use, or improper storage. We will not deduct an amount for defects that were already present at the time of delivery.
Refund
If you return the entire purchase, we will refund the purchase price and the cost of our least expensive standard shipping, minus any justified depreciation. Additional costs for a more expensive shipping method will not be refunded.
The refund will be issued no later than 14 days after you notify us of the return. However, we may withhold the amount until we have received the item or proof of return shipment, whichever comes first.
The amount will be refunded to the same payment method used for the purchase, unless we agree otherwise at no additional cost to you.
If the item is defective
If the chestnuts are damaged or defective upon delivery, please contact us as described in the section on complaints. In the event of a valid complaint, we will cover reasonable and necessary return shipping costs. The right to return does not limit your statutory rights.
8. Event Catering and Food Trucks
We offer event catering, including an ice cream cart, a churros cart, a coffee cart, and a roasted chestnut cart.
The written offer describes the agreed-upon service, including relevant information regarding:
Date, location, and serving time.
Number of guests, servings, or the agreed-upon scope of service.
Products and any staffing requirements.
Transportation, setup, and pickup.
Price, payment, and any cancellation policies.
Requirements for electricity, space, access, and other practical considerations.
Services or additional fees beyond what was agreed upon require a new agreement.
Practical Considerations
You must ensure that the logistical arrangements we have agreed upon in advance are in place at the event venue. Please contact us as soon as possible if there are any changes to access, power supply, or other essential arrangements.
For outdoor events, we will coordinate the location and any need for shelter or a canopy. If conditions become unsafe, we will contact you to find a safe solution.
Changes
If you wish to change the date, location, number of guests, menu, or serving time, please contact us in writing. Changes are subject to our availability and are not effective until they have been agreed upon in writing. Any price changes will be agreed upon at the same time.
9. Cancellation and Rescheduling of Event Catering
Agreements regarding catering and meals on a specific date or during a specific period are not covered by the general 14-day right of withdrawal.
This applies to the catering service. In the event of a separate equipment rental, the right of cancellation must be assessed separately.
If you wish to cancel an event, please contact us in writing at elis@eliscopenhagen.com as soon as possible.
Any cancellation deadlines and fees must be specified in the offer and agreed upon before the booking becomes binding. If no specific cancellation terms have been agreed upon, any claim for payment will be determined in accordance with the general rules of Danish law. We will deduct any costs saved and limit any potential loss.
If we have to cancel and are unable to provide the agreed-upon service, we will refund the payment for the portion that is not provided. Your other rights are governed by applicable law.
10. Complaints
Products
As a private customer, you generally have a 2-year right to file a complaint under the Sale of Goods Act. For food products, a defect is assessed taking into account the nature of the product, its shelf life, and proper storage. The right to file a complaint does not guarantee that a food product will last for 2 years.
Please contact us within a reasonable time after you discover a defect. A complaint filed within 2 months of discovery is always considered timely.
For food products, please contact us as soon as possible so we can assess the issue. Please include the order number, a description, and any relevant photos. This helps us process your case and is not a separate condition for your statutory rights.
In the event of a valid complaint, we will find a solution in accordance with the rules of the Sale of Goods Act, such as replacement, a price reduction, or a refund. We will cover reasonable and necessary return shipping costs. Please contact us before returning perishable items so we can arrange for their handling.
Event Catering
If anything does not go as agreed during an event, please let us know as soon as possible so we can address the issue.
You may also submit a written complaint after the event. Your rights are determined in accordance with the agreement and applicable Danish law.
11. Complaints
Please contact us first at elis@eliscopenhagen.comif you wish to file a complaint. We will try to find a solution together with you.
As a private customer, if you have a dispute regarding a restaurant or catering service, you may file a complaint with the Appeals Board for Hotels, Restaurants, and Tourism, provided the matter falls within the Board’s jurisdiction:
For other consumer purchases, you can explore your options for filing a complaint with the Consumer Complaints Mediation Team and the Consumer Complaints Board at Nævnenes Hus, provided the case meets the following conditions:
12. Personal Information
We process personal information to handle your order, payment, delivery, or reservation.
Read more in our Privacy and Cookie Policy at eliscopenhagen.com.
13. Business Purchases and Applicable Terms and Conditions
The specific consumer rights set forth in these terms and conditions apply to purchases made by private customers. For business purchases, the written agreement and the general provisions of Danish law apply.
In the case of consumer purchases, these terms and conditions do not limit your mandatory rights. Any agreement to apply Danish law does not deprive a consumer of the protection afforded by mandatory rules in the consumer’s country of residence when those rules apply.
The version of the terms and conditions in effect at the time the agreement is entered into applies to the purchase or booking. Subsequent changes do not apply retroactively.
Standard Cancellation Form
Please fill out and submit this form only if you wish to exercise your right of withdrawal.
To: The Elis ApS — Elis Copenhagen, Holbergsgade 22, 1057 Copenhagen K, elis@eliscopenhagen.com.
I/we hereby give notice that I/we wish to exercise the right of withdrawal in connection with my/our purchase agreement for the following goods or services:
Ordered it/received it:
Name(s) of the consumer(s):
Consumer(s)' address:
Date:
Signature, only if the form is submitted on paper: