Privacy and Cookie Policy
Last updated: October 8, 2026
At Elis Copenhagen, we protect your personal information. Here you can read about how we process information about you when you visit eliscopenhagen.com, contact us, or book us for an event. You can also read about our use of cookies and your rights.
1. Who is responsible for your information?
The data controller is:
The Elis ApS — Elis Copenhagen
CVR No.: 44224852
Mailing Address: Holbergsgade 22, 1057 Copenhagen K
Email: elis@eliscopenhagen.com
Phone: +45 60 53 44 79
Please feel free to contact us if you have any questions about how we process your personal information.
2. What information do we process, and why?
Inquiries and Offers
When you contact us via email, phone, or a form on our website, we process the information you provide us. This may include your name, email address, phone number, company name, and the content of your message.
In addition, when you inquire about event catering, we may process information regarding the event’s date, address, number of guests, and your preferences for the meal service.
We use this information to respond to your inquiry, prepare a quote, and plan a potential booking.
When the processing relates to a contract with you or to the preparation of a contract at your request, the legal basis is Article 6(1)(b) of the General Data Protection Regulation.
For other inquiries and communications with company representatives, the legal basis is our legitimate interest in answering questions and managing customer relationships, in accordance with Article 6(1)(f).
Reservations, Orders, and Billing
When you enter into an agreement with us, we process the contact, order, and billing information necessary to fulfill the agreement and handle any subsequent inquiries.
The legal basis is Article 6(1)(b). For contact persons at business customers, the legal basis is our legitimate interest in administering the agreement with the company, see Article 6(1)(f).
We also process information contained in invoices and accounting records to comply with accounting laws, see Article 6(1)(c).
Website visits
The website is hosted on Squarespace. When you visit the site, technical information is collected, which may include your IP address, browser, operating system, pages visited, the time of your visit, and the page you came from.
We distinguish between information that is necessary for the operation and security of the website and information used for statistical purposes.
Processing necessary for the operation and security of the website is based on our legitimate interest in maintaining a stable and secure website, in accordance with Article 6(1)(f). Processing through optional statistical cookies is based on your consent, in accordance with Article 6(1)(a).
Squarespace's activity log is enabled and provides us with information about individual visits, including IP address, time, pages visited, and approximate geographic location.
We do not use Google Analytics.
3. Do you need to provide us with this information?
It is up to you whether you want to contact us and provide us with your information. However, certain contact and order details are necessary for us to respond to your inquiry, prepare a quote, or fulfill an agreement.
Please do not include Social Security numbers or sensitive personal information in our general contact and booking forms.
4. Who processes your information?
We use the following suppliers:
Squarespace: Website hosting, contact and booking forms, and website statistics. Squarespace processes the information you enter into forms, as well as technical information about your visits.
one.com: Hosting of our email. When you write to elis@eliscopenhagen.com, or when we communicate with you regarding a booking, your email address and the content of the correspondence are processed through one.com.
Dinero: Billing and Accounting. Dinero processes relevant customer and billing information, such as your name, address, email address, and details about your purchase.
The processing carried out by our suppliers on our behalf is governed by data processing agreements. They may use subprocessors for purposes such as hosting, technical operations, and sending emails.
We may also disclose relevant information to public authorities if required by law.
5. Processing Outside the EU/EEA
The use of our suppliers may result in personal data being processed outside the EU/EEA.
Squarespace
Squarespace may process information in the United States and through subprocessors in other countries. According to Squarespace’s data processing agreement, the EU-U.S. Data Privacy Framework applies to covered transfers to Squarespace, Inc. Where this framework does not apply, the agreement includes provisions regarding the use of the European Commission’s Standard Contractual Clauses.
Read more in Squarespace's Data Processing Agreement.
one.com uses sub-processors for hosting and system operations. The provider’s data processing agreement specifies, among other things, system monitoring from India for hosting services.
You can contact us at elis@eliscopenhagen.com for more information about transfers and how to access the relevant guarantees.
6. How long do we retain the information?
We retain personal information only for as long as it is necessary for the purpose for which it was collected, or for as long as required by law.
Inquiries without a subsequent appointment
We retain inquiries for up to 12 months after the dialogue has ended, when necessary to follow up on the inquiry. The information is deleted earlier if it is no longer needed.
Bookings and Appointments
We retain agreements and necessary correspondence for up to 3 years after the event has taken place or the order has been fulfilled, when necessary to document the agreement and handle any claims. Other information is deleted when it is no longer needed.
Financial Statements
Invoices and other accounting documents are retained for 5 years from the end of the fiscal year to which they relate.
Activity Log, Technical Information, and Cookies
The Squarespace activity log shows individual visits from the past 7 days. This is not a general retention period for all technical information or statistical data at Squarespace.
Cookies have different functionalities, which are listed in the cookie overview below. The expiration of a cookie does not necessarily mean that information that has already been collected is deleted at the same time.
Disputes
If a specific dispute arises, relevant information may be retained until the matter is finally resolved and the information is no longer needed.
7. Cookies and Your Choices
Cookies are small text files that are stored on your computer, phone, or tablet when you visit a website. Similar technologies may also be used to store or read information on your device.
Essential cookies
This website uses necessary cookies to provide basic functionality, protect the website, and remember your cookie preferences. Technically necessary cookies do not require consent.
Statistics Cookies
With your consent, we use Squarespace’s analytics cookies to understand how visitors use the website, including which pages are visited and where the traffic comes from. This information is used to improve the website.
Squarespace's analytics cookies are not enabled until you accept them in the cookie banner. You can reject all optional cookies or customize your preferences.
Changing and Withdrawing Consent
You can change your preferences or withdraw your consent at any time through the cookie settings at the bottom of the website.
This withdrawal applies going forward and does not affect the lawfulness of the processing that has already taken place based on your consent.
You can also delete cookies in your browser settings. Deleting cookies is not, in and of itself, the same as withdrawing your consent.
8. Your Rights
Under data protection regulations, you have a number of rights:
You can access the personal information we process about you.
You can have incorrect or incomplete information corrected.
In certain cases, you may have information deleted or the processing restricted.
You may object to processing based on our legitimate interests due to your particular situation.
Under certain conditions, you may receive the information you have provided to us in a structured, commonly used, and machine-readable format and have it transferred to another data controller.
You may withdraw your consent whenever the processing is based on consent.
If your information is processed for direct marketing purposes, you may object to this use at any time.
Contact us at elis@eliscopenhagen.comif you wish to exercise your rights. These rights may be limited by, for example, our obligation to retain accounting records.
9. Complaints
You have the right to file a complaint with the Danish Data Protection Agency regarding our processing of your personal information.
You can find instructions on how to file a complaint at www.datatilsynet.dk.
You are also welcome to contact us if you have any questions or are dissatisfied with our service.
10. Changes to the Policy
We update this policy whenever there are changes to our processing of personal information or our use of cookies. The current version will be available on this page, along with the date of the most recent update.